Standard Edition (Free)
Enables the use of the product in a create a single install with a single repository and a single user.
You can load any number of records for free in any number of table types with any number of purposes.
(1) The product is free for usage
(2) There is no support – you can submit bugs, we will be sympathetic and fix things, but in no guaranteed order or timescale.
(3) Product must be registered with us before it is operational
Support & Developer Editions
Standard support is available at £10,000 per installation per year plus sales tax. This provides 9am-5pm (CET) email/online helpdesk support.
Enhanced support is available at £35,000 per installation per year plus sales tax. This provides 24 hour support email/online helpdesk support with a dedicated support person to help manage your issues.
Developer Edition: Per developer: £1,500 per annum – gives access to model builder, configuration and designer.
SLA for Standard Support is 1 working day response, 72 hours resolution for P1 Production bugs only.
SLA for Enhanced Support is 2 hours response, 24 hours resolution for P1 Production Bugs and 72 hours for other production bugs
P1 production bugs are where the solution is not operational, or data corruption is occurring, all other bugs will be classified as P2 regardless of whether they are in production or not. Non production bugs will always be prioritised after P1 production bugs and will be addressed on within 2 weeks.